Refund Policy

Last updated: 2 June 2026

1. Monthly Subscriptions

CallTrace subscriptions renew monthly until cancelled. You can cancel before the next renewal. Cancellation prevents future renewals but does not automatically refund the current billing period.

2. Used Call Attempts and Results

Used call attempts and delivered results are generally non-refundable. This includes results where CallTrace returns a call status, summary, transcript or recording access if available, or an unable-to-determine result.

3. Refund Reviews

We will review refund requests for duplicate charges, billing errors, failed service, legally required refunds, and other circumstances we consider fair.

4. Consumer Protection Rights

Nothing in this policy limits any rights you may have under Australian Consumer Law or other applicable consumer protection laws.

5. Contact

To request a refund review, contact us through Contact Us with your account email, billing details and a short explanation of the issue.